New e-Gobernment via phone in Germany

The city of Essen, in the German state of North-Rhine Westphalia, will soon be the first
in the region to launch a comprehensive, voice-operated information and
communication portal to communicate with businesses and citizens.
The city authorities are planning to simplify access to its administrative services through a
new ‘eGovernment via telephone’ system due to be launched this autumn. Thanks to the new
voice-operated portal, citizens will be able to access most of the regularly required information
from public services, 24 hours a day and seven days a week.
The Essen project team was selected from a group of four participating communes and
regions in North Rhine-Westfalia. Their six-month pilot phase will give them the opportunity to
test the latest voice-activated software and its applicability in the provision of eGovernment
services to citizens and businesses.

To access e-Government services of Germany click HERE (only in german)